Rick Smith’s Great Contribution to the Inmate Telecommunications Industry

Richard Smith, more commonly known as Rick Smith, is the CEO and chairman of Dallas-based Securus Technologies Inc., one of the leading providers of inmate telecommunications solutions in the U.S. Mr. Smith has served in these positions for almost a decade now, and the company has been doing exceptionally well under his leadership. He has extensive experience and expertise in the telecommunications industry, and is very passionate about his job. This is what makes him the right person for these positions, and for this reason, he always does an excellent job. He has made a great contribution to the telecommunications industry.

Contribution to Securus and the Telecommunications Industry as a Whole

Under his leadership, Securus Technologies Inc. has developed several new innovative and affordable products and services for correctional facilities to make the incarceration experience more bearable for both inmates and their loved ones. One of these is the video calling services they provide at correctional facilities, enabling inmates to spend special days such as birthdays and anniversaries with their loved ones. The company also lowered calling rates for inmates, making it less of a burden for them to stay in touch with their loved ones. During Rick’s tenure, Securus has been commended severally by both the public and industry experts on its great job at securing correctional facilities (through its innovative solutions). Read more on PRNewsWire.com.

Work History

The inmate telecommunications industry is not a very easy industry to work in, but Rick Smith has defied all odds and excelled in his career. He served on the boards of Eschelon Telecom Inc. and Integra Telecom Co Ltd among other telecommunications companies. All this was while he was working at Securus, yet he was able to fulfill his demanding responsibilities in all these positions. It takes a man of mettle to be able to handle all this so effortlessly. His passion for the telecommunications industry is what makes him so good at what he does.

Prior to joining Securus, Mr. Rick Smith held several other leadership positions in various telecommunications companies, including Midwest Telephone Operations and Frontier Information Technologies among others, and he always did an excellent job. Richard holds an MBA from the University of Rochester and a Bachelor’s and Master’s degree in engineering from the State University of New York. He has over 4 decades’ experience in the industry.

Know more: http://www.fox34.com/story/34965419/securus-technologies-discusses-future-of-inmate-communications-and-security


Rick Smith is a very valuable asset to Securus, and his contribution to the company and to the industry as a whole cannot be gainsaid. His passion for the industry and his commitment to excellence are what enable him to provide such great leadership to Securus Technologies Inc. With Mr. Smith at the helm, Securus is expected to do even more for the inmate telecommunications industry. Under his leadership, the company has set the bar high for other players in the industry.

How Securus Technologies Earned BBB Accreditation

Securus Technologies, a criminal and civil justice technology solutions provider has been accredited by the Better Business Bureau (BBB). Danny de Hoyos, the Senior Vice President of the company stated that the staff has worked hard to receive their highest rating from the Better Business Bureau. The company received such accreditation for meeting the following standards:

  • Building trust and establishing a positive track record in the current marketplace
  • Adhering to the standard of selling and advertising
  • Full disclosure when it comes to providing the clear and adequate information about the materials and products
  • Being transparent and openly identifying the nature, ownership of the business, and disclosing the policies that influence the customer’s decision to buy
  • Honor all promises by abiding by the verbal representations and written agreements
  • Being responsive while addressing the marketplace disputes in good faith and in a professional manner
  • Safeguarding the privacy and protecting the intellectual property from theft, fraud, and mishandling
  • Upholding integrity by approaching all marketplace transactions, business dealings, and commitments with unfailing integrity

Securus has established a domestic call center with over 200 customer care staff in the attempt to improve the HR department. This call center has transformed the way Securus handles the business. The new customers get the necessary training to serve their customers in the right way.

Having accreditation also means that Securus is the largest service provider in this sector and its ability to provide a full-spectrum of solutions is unmatched. While the competitors have been exaggerating their achievements and capabilities, the BBB accreditation has laid the marker clearly. The clients who are looking for quality services take such certifications seriously, and the BBB accreditation will benefit the company.

Securus believes in working hard and implementing its strategies to ensure that the customers are satisfied. The positive customer reviews were also instrumental in earning this global company the accreditation it deserves.



Securus Technologies Is Making Unbelievable Strides

For Securus Technologies, a huge development in their industry has just happened recently. They are proud to announce that 11 of their specialists have received the BICSI Installer 1 Certification. This certification is from the company BICSI, Building Industry Consulting Service International, and is an international honor. Securus Technologies has recognized its employees for their outstanding successes. Since Securus Technologies also sees how much BICSI, Building Industry Consulting Service International took a part in this, they will continue to work with them in the future.


What Does Securus Technologies Do?


When Securus Technologies completes their business duties, they are in constant contact with justice organizations, criminal and civil. They deal with issues like monitoring and corrections. Securus Technologies regards their employees with high esteem, and allow them the training that they need for exceptional progress.


What Does BICSI, Building Industry Consulting Service International Do?


BICSI, Building Industry Consulting Service International is a company that deals with the information and communication industry on a regular basis. They create ways to make voice, safety and data an easier part of their daily lives. BICSI, Building Industry Consulting Service International also sees their employees as an integral part of their company, and they encourage them to complete the highest levels of acclaim. Today, BICSI, Building Industry Consulting Service International is increasing the awareness of what they do, in order to make the industry they help even better.


Making Securus Technologies the success that it is takes patience, and extremely hard work by the professionals within it. Securus Technologies takes what they do so seriously, that they are creating even better technologies that can assist with the safety of the public. Since Securus Technologies is the catalyst for change in the way a lot of the efforts in the public safety arena works, they will continue to make great strides in what they do. Securus Technologies is known in the world, and the world is watching to see just what they do. In the future, Securus Technologies will increase its lead in the industry, and be the reason for many fascinating events.


Securus Technology and Christmas Morning

The video was done using through a Securus technology; it has father face timing with his son on Christmas morning. At the beginning of the video he ask his son if he has opened his presents yet and then during the video he gets to watch his son open his presents, as he shares the moment with him. Along with getting to watch him open his gifts, he also gets to watch him begin to play with his toys. This is a family moment that would not be possible without the Securus technology. Even though it is not the same is if the father was physically with him, it’s close to it.

Through the Securus Video Visitation, it allows individuals to connect with incarcerated loved ones in a more convenient. Just like in the video, it gives the father a chance to spend Christmas with his little boy. Depending on the availability of the facility, individuals can either pre-schedule a visit onsite, or they can schedule and be able to visit their loved ones from the comfort of their home. By being able to schedule a visit from home, this can cut out the time of driving to the facility the loved one is at and then having to wait in line to visit, with the at-home visit, all that’s needed is a computer and a webcam, and an online account with Securus.

Along with video services, there are also other services available such as phone services, jail voicemail and email services. There are several plans of phone services that are available, these include inmate debit, direct bill, traditional collect, and advance connect. Using the jail voicemail, there are three simple steps, you call the phone provided, then select the facility where the loved one is located, and then there will be prompted to follow for leaving a voicemail. And after leaving the voicemail, the loved one will be notified that there is a voicemail waiting for them.
And with the email services, there are several benefits including receiving notifications for accepted and rejecting emails, no approval process for sending email messages, and there can be attached electronic greeting cards and attached photos. There are also links that include finding a facility that Securus serves and customer care which includes ways to contact the company, as well as facts and questions and let individuals ask questions to the company. Some of the reasons that an individual may need to contact securus includes main support and payments.

Securus Video Visitation Christmas from Securus Technologies on Vimeo.

Secure Mobile App for Easier Saving and Connecting to Loved Ones

Securus Technologies has recently released a new application that offers User-friendly with a podium for Android and iPhones products users. Securus Technologies are leading in the provision of safety technology solutions enabling user improvement and monitoring, an invention that is suitable for mobile Apps, especially for video inmate calls. The New App for Android users has been received warmly by having approximately 60,000 downloads for less than Six Months according to BBB.org from inception into the Public. The Apple users have recorded 5,000 times downloads for one week after it was released into public domain.


According to a statement released on Linked In by Russell Roberts, the Vice President in the Department Marketing and Strategy points out that the Apps has video Apps “Securus” a feature that presents users with different ways to Serve and Connect. The Mobile App allows the user to accommodate their loved ones within the phones calls or be invited to participate in the conversation. The platform Prompted Secure Technologies to invest massively in offering users with more features while using the Apps that lessens the ambiguities of Jails and Prisons.


Securus Technologies being leading host for criminal justice technology solutions makes sure the App gives room to entertain more people in the video calling. The Apps acts as a reminder to visiting schedules and important events for inmates like celebrating birthdays together and involving them in significant activities happening at home. Accessing the App in Google play is free.


Secure Technologies has a global presence by accommodating 1.2 Million inmates across North America offering cutting edge technological solutions to the end users. Compliance Officers and other law enforcements units relay on Secure Technologies for its security and simplicity. It has dedicated staff and committed in duty by offering emergency and instances management. Secure Technology is based in Dallas, Texas and covers approximately 3400 Correction agencies and Civic safety.

Learn more about Securus. Visit https://en.wikipedia.org/wiki/Securus_Technologies.