How Securus Technologies Earned BBB Accreditation

Securus Technologies, a criminal and civil justice technology solutions provider has been accredited by the Better Business Bureau (BBB). Danny de Hoyos, the Senior Vice President of the company stated that the staff has worked hard to receive their highest rating from the Better Business Bureau. The company received such accreditation for meeting the following standards:

  • Building trust and establishing a positive track record in the current marketplace
  • Adhering to the standard of selling and advertising
  • Full disclosure when it comes to providing the clear and adequate information about the materials and products
  • Being transparent and openly identifying the nature, ownership of the business, and disclosing the policies that influence the customer’s decision to buy
  • Honor all promises by abiding by the verbal representations and written agreements
  • Being responsive while addressing the marketplace disputes in good faith and in a professional manner
  • Safeguarding the privacy and protecting the intellectual property from theft, fraud, and mishandling
  • Upholding integrity by approaching all marketplace transactions, business dealings, and commitments with unfailing integrity

Securus has established a domestic call center with over 200 customer care staff in the attempt to improve the HR department. This call center has transformed the way Securus handles the business. The new customers get the necessary training to serve their customers in the right way.

Having accreditation also means that Securus is the largest service provider in this sector and its ability to provide a full-spectrum of solutions is unmatched. While the competitors have been exaggerating their achievements and capabilities, the BBB accreditation has laid the marker clearly. The clients who are looking for quality services take such certifications seriously, and the BBB accreditation will benefit the company.

Securus believes in working hard and implementing its strategies to ensure that the customers are satisfied. The positive customer reviews were also instrumental in earning this global company the accreditation it deserves.



Securus Technologies Is Making Unbelievable Strides

For Securus Technologies, a huge development in their industry has just happened recently. They are proud to announce that 11 of their specialists have received the BICSI Installer 1 Certification. This certification is from the company BICSI, Building Industry Consulting Service International, and is an international honor. Securus Technologies has recognized its employees for their outstanding successes. Since Securus Technologies also sees how much BICSI, Building Industry Consulting Service International took a part in this, they will continue to work with them in the future.


What Does Securus Technologies Do?


When Securus Technologies completes their business duties, they are in constant contact with justice organizations, criminal and civil. They deal with issues like monitoring and corrections. Securus Technologies regards their employees with high esteem, and allow them the training that they need for exceptional progress.


What Does BICSI, Building Industry Consulting Service International Do?


BICSI, Building Industry Consulting Service International is a company that deals with the information and communication industry on a regular basis. They create ways to make voice, safety and data an easier part of their daily lives. BICSI, Building Industry Consulting Service International also sees their employees as an integral part of their company, and they encourage them to complete the highest levels of acclaim. Today, BICSI, Building Industry Consulting Service International is increasing the awareness of what they do, in order to make the industry they help even better.


Making Securus Technologies the success that it is takes patience, and extremely hard work by the professionals within it. Securus Technologies takes what they do so seriously, that they are creating even better technologies that can assist with the safety of the public. Since Securus Technologies is the catalyst for change in the way a lot of the efforts in the public safety arena works, they will continue to make great strides in what they do. Securus Technologies is known in the world, and the world is watching to see just what they do. In the future, Securus Technologies will increase its lead in the industry, and be the reason for many fascinating events.


Securus Technology and Christmas Morning

The video was done using through a Securus technology; it has father face timing with his son on Christmas morning. At the beginning of the video he ask his son if he has opened his presents yet and then during the video he gets to watch his son open his presents, as he shares the moment with him. Along with getting to watch him open his gifts, he also gets to watch him begin to play with his toys. This is a family moment that would not be possible without the Securus technology. Even though it is not the same is if the father was physically with him, it’s close to it.

Through the Securus Video Visitation, it allows individuals to connect with incarcerated loved ones in a more convenient. Just like in the video, it gives the father a chance to spend Christmas with his little boy. Depending on the availability of the facility, individuals can either pre-schedule a visit onsite, or they can schedule and be able to visit their loved ones from the comfort of their home. By being able to schedule a visit from home, this can cut out the time of driving to the facility the loved one is at and then having to wait in line to visit, with the at-home visit, all that’s needed is a computer and a webcam, and an online account with Securus.

Along with video services, there are also other services available such as phone services, jail voicemail and email services. There are several plans of phone services that are available, these include inmate debit, direct bill, traditional collect, and advance connect. Using the jail voicemail, there are three simple steps, you call the phone provided, then select the facility where the loved one is located, and then there will be prompted to follow for leaving a voicemail. And after leaving the voicemail, the loved one will be notified that there is a voicemail waiting for them.
And with the email services, there are several benefits including receiving notifications for accepted and rejecting emails, no approval process for sending email messages, and there can be attached electronic greeting cards and attached photos. There are also links that include finding a facility that Securus serves and customer care which includes ways to contact the company, as well as facts and questions and let individuals ask questions to the company. Some of the reasons that an individual may need to contact securus includes main support and payments.

Securus Video Visitation Christmas from Securus Technologies on Vimeo.

Securus Helps Me Make Video Calls To Jails

I have a couple friends in jail, and I figured out by reading articles from PR newswire that Securus could help me make the calls that I wanted to make. It was very easy for people to make calls over the system, and I was ready to have some good talks with these people. I wanted to be able to see them so that I could tell them that they had support on the outside, and I wanted to be able to see how they are doing. There are a lot of things that can be done to help them, and it is just a lot easier to demonstrate when you can see them.

There are a lot of people who need the Securus app, and I have told some people how to download it. There are a lot of things that they can do once they get the app, and they can easily figure out how to make a call to the right jail. All the jails are connected to the Securus America network, and they are video calls that are all made with the equipment that Securus put in. There are many people who are going to get much better service from this, and it will be easy for everyone who is in need.

People who are very in need can just download the app easily, and they will be able to see their friends just like that. It is a very simple thing for people to figure out, and it is a very nice way for people to see those that they love. Loved ones who are in jail are going to have a hard time getting through it unless they have someone they can look to on the outside, and that is why the Securus app is a major revelation for me and the family.


Articles from PR Newswire’s website