Securus Technologies, a criminal and civil justice technology solutions provider has been accredited by the Better Business Bureau (BBB). Danny de Hoyos, the Senior Vice President of the company stated that the staff has worked hard to receive their highest rating from the Better Business Bureau. The company received such accreditation for meeting the following standards:
- Building trust and establishing a positive track record in the current marketplace
- Adhering to the standard of selling and advertising
- Full disclosure when it comes to providing the clear and adequate information about the materials and products
- Being transparent and openly identifying the nature, ownership of the business, and disclosing the policies that influence the customer’s decision to buy
- Honor all promises by abiding by the verbal representations and written agreements
- Being responsive while addressing the marketplace disputes in good faith and in a professional manner
- Safeguarding the privacy and protecting the intellectual property from theft, fraud, and mishandling
- Upholding integrity by approaching all marketplace transactions, business dealings, and commitments with unfailing integrity
Securus has established a domestic call center with over 200 customer care staff in the attempt to improve the HR department. This call center has transformed the way Securus handles the business. The new customers get the necessary training to serve their customers in the right way.
Having accreditation also means that Securus is the largest service provider in this sector and its ability to provide a full-spectrum of solutions is unmatched. While the competitors have been exaggerating their achievements and capabilities, the BBB accreditation has laid the marker clearly. The clients who are looking for quality services take such certifications seriously, and the BBB accreditation will benefit the company.
Securus believes in working hard and implementing its strategies to ensure that the customers are satisfied. The positive customer reviews were also instrumental in earning this global company the accreditation it deserves.