The latest in telecom company customer service mishaps is as serious as a heart attack. Angela Hawkins called in to Verizon to sort out a $60 account credit she had been promised by a customer service rep. That $60 account credit turned into a $60,000 hospital bill after Hawkins suffered a heart attack following the phone call.
Hawkins attempted to sort out the account credit with a customer service representative who directed her to speak with a supervisor. When the supervisor came on the line Hawkins was accused of threatening to kill customer service reps in the call center.
Hawkins was so distraught by the accusation that she actually had a heart attack. She went to see a physician shortly after the incident that confirmed the heart attack and ordered a stint to be placed in one of Hawkins’ arteries. The total hospital bill ran about $60,000 says source Brian Torchin.
The supervisor called later after reviewing the call recording to apologize for the miscommunication. Hawkins has decided to show how she feels about the phone call with a big fat lawsuit against Verizon for pain and suffering. Her attorneys are asking for $2.35 million to clear up the “miscommunication”.
In the end it was proven that Hawkins never threatened anyone. She didn’t get that $60 account credit either.