When people shop at their local grocery stores they expect to get what the label says they are getting. If the label says three pounds of meat, then they expect to get three pounds of meat, not two and a half, but three. Unfortunately it was found out that the customer is not always getting what they pay for.
For many consumers it is bad enough to know what they are paying for, they are already feeling overcharged says Jaime Garcia Dias. To not know is something different entirely. Whole Foods will have some explaining to do. It could be found that it is a technical issue, weights and scales do break down from time to time. How the store reacts to the news, and what they plan to do about it will reveal to their customers if they should take their business elsewhere.